As per the study, the ratio of traveling has been increased in a past decade by almost 67%. It means people are traveling more often than before. The reason behind this increased ratio of travelers could be many. To take a few examples, the businesses are dealing with the international clients so the key executives need to travel from one country to another. The business trip could also be from one state to another. If we see another scenario, due to stressful work life people used to travel to have some relaxation time. It can be a one day picnic or a mini holiday vacation at some exotic travel destination. This turned into the favor of travel and tourism business. The travel and tourism industry can gain maximum benefit because of this changing human need. However, the world is growing faster than before, so the old mechanisms of serving the customers would not be enough to stand in the fierce competition. Each travel agency or an agent has to integrate the advanced mechanisms and tools to serve the customers. They also need to stay in touch with them for customer relationship maintenance so they can ensure that each time he/ she travels, he/ she takes benefit of their service only.
The voice broadcasting solution is one of the tools which can be used by the travel and tourism industry to cater their customers in a better way. It will also work as a great customer relationship maintenance tool. The broadcasting solution allows sending a voice message by call broadcasting. You may record the voice message in your own voice to give it a personalized touch or you can also upload a recorded voice message file. The broadcasting solutions also provide the option of text to speech conversion, which means, you may write a text message which will be converted into an audio message. You may then send that message to your customers. The broadcasting solution can also be used to broadcast the text messages. The most advanced benefit of the broadcasting solution is that you can send a personalized message to each customer in a one go. It means you can send thousands of messages at a time and you don’t need to send it again and again.
The broadcasting solution also allows scheduling the messages which need to get broadcast. It means if you are managing a tour of 5 days and the schedule is fixed, you may schedule the common messages, which will automatically get broadcast on a time specified by you. For example, if you have arranged a tour of 5 days and on the first day of the journey, at 9 AM all passengers need to be present at the cafeteria of the hotel for breakfast. Then you may schedule a voice broadcasting message which will be sent to each passenger. If at 10 AM bus will leave for first tourist point, so the passengers need to get congregated at the lobby of the hotel, then again the system will broadcast the scheduled message to each passenger. This will not only save your time of calling or telling each passenger individually, but will also create a better image of your tourism service.
Using the voice broadcasting solution, you may also greet the birthdays and festivals to your passenger or send them the promotional messages of your next tour. This way, you will be able to stay in touch with your customers and gain better customer response. This will contribute to the growth of your business.